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Design, Technical & On-Site Support

One of the most valuable benefits to specifying a PermaRock system is the knowledge that there is an extensive level of support provided alongside our products.

With over 30 years’ experience in the construction industry, PermaRock will pro-actively engage in discussions on the development of façades with the project design and construction teams and is able to offer significant technical support and advice on design, thermal, fire and aesthetic qualities to help ensure the finish and performance achieved by the specified system are of the highest standard.

Support Includes:

  • Pre-installation visual surveys of properties
  • System design considerations
  • Photo-realistic scheme visualisations
  • Insulation, finish, colour & texture guidance
  • Budget costings / ECO funding
  • Representative and calibrated pull-out tests for system mechanical fixings
  • Thermal calculations (Pre and post U-value & condensation risk analysis)request a U-value calculation
  • Standard & bespoke detail drawings (CAD) - download here
  • BIM Objects (IFC/Revit) - download here
  • Tailored project specification(s) & method statement(s) - find out more
  • System and colour samples - use our colour and sample selector to view our range of renders and finishes and to order samples.
  • Training for Registered Installers?
  • Availability of local or on-site training for installer(s) and other stakeholders (i.e. client team) find our more and book a seminar
  • On-site technical support and monitoring - find out more 
  • Aftercare advice and support

Further detailed information on our support services can be found in our Design & Technical Support section.

Accreditations/Memberships

PermaRock is a full system designer member of the National Insulation Association (NIA) and a certificate holder member of the Solid Wall Insulation Guarantee Agency (SWIGA) and Kinnell ECO Guarantee Schemes.

Guarantees

Our track record is second to none, with over 30 years’ experience of our external wall insulation and render systems installed in some of the most exposed locations in the UK.

PermaRock can provide a material guarantee on every project. In addition, options are available for the 25 Year Solid Wall Insulation Guarantee Agency (SWIGA) Guarantee and the 25 Year Kinnell ECO Guarantee Scheme for social housing and domestic installations undertaken through the Energy Company Obligation (ECO).

For commercial schemes, additional assurance can be provided through the PermaGuard Insurance-Backed Guarantee or Latent Defects Insurances for terms up to 10 years.

After Sales Service & Maintenance

The successful installation of a PermaRock system is not the end to PermaRock’s involvement with a project. PermaRock provides aftercare manuals for its systems, detailing how maintenance can be carried out for routine tasks such as cleaning, minor repairs, modifying or adding new fixtures and fittings.

Community Engagement & Support

PermaRock is always on hand to assist with producing information and supporting events specifically tailored to tenants and the local community. Whether it is the production of a project specific information sheet explaining the concept and benefits of external wall insulation through to visual concepts and product samples or attending tenant open days, we are able to provide tailored support as required. 

We can also support clients and installers with the training of locally based installation operatives in the application of PermaRock systems. In conjunction with with the Registered Installer, we can train job seeking local residents, or support apprenticeships with installer companies, etc.

PermaRock Technical and Sales representatives are always available to discuss any aspect of a scheme, providing you with the necessary support on existing projects or for when you wish to move on to your next PermaRock scheme - for support please call 01509 262924 or email sales@permarock.com.

"..... the collaboration with PermaRock ensures that the technical installation is of the highest standard possible and their self-motivation to exceed expectations and KPI targets is a credit to them and the installer."

Leanne Edmond, Nottingham City Homes

Also In This Section

Solid Wall & Non-Traditional Properties

PermaRock systems are designed to provide thermal and aesthetic improvements to all forms of construction types but are especially suited for application onto ‘Hard To Treat’ properties, such as Solid Wall...
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Decorative Renders, Finishes & Effects

PermaRock offer a wide range of decorative renders, finishes and effects that provide clients and specifiers with the means of creating interesting, aesthetically pleasing, functional and durable façades.
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