Privacy Policy

PermaRock Products Ltd privacy policy is set out below. It tells you how we collect information about you, how we store and process the information, what we might use it for, who we might share the information with, and our practices regarding your personal data. If you do not agree with the policy, please do not use our website or give your data to us.

This website is operated by PermaRock Products Ltd, Jubilee Drive, Loughborough Leicestershire, LE11 5TW. If you have queries about the information we hold on you or our privacy policy, please write to our Group Marketing Manager at the address above or on the email

We may collect and use information about you in the following ways:

Information you give

You may give us information by filling in forms on our site, following links in our emails or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, subscribe to our services, use social media functions, undertake a survey or to request information, samples, specifications, U-values or further contact from us. The information you give may include your name, address, email address and telephone number.


The website provides users with an opt-in opportunity, which means that you will decide if you wish to receive our newsletters, special offers and other information about new features, events and services. If you wish to be removed from a mailing list and thus not receive future communications on a subject, please click the unsubscribe link in the bottom of the email you wish to unsubscribe from.

Information we collect

We use cookies and other tracking on to tell us what pages you're looking at and to help us enhance your customer experience and provide you with content that is relevant. To find out more about how we use cookies, click here.

Analytics cookies (including Google Analytics) help us evaluate site activity and improve the functionality of our site. We do not use this information for any other purpose.

You will find further information on conditions of use and data protection at or at

Storage of information

Your information will be stored on our secure web server and we will keep our own backup copy. We may also store your information on paper at our offices.

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

Subject Access Requests (SAR)

You have a statutory right to see a copy of the information we hold about you. Requests should be made via email ( or in writing (PermaRock Products Ltd, Jubilee Drive, Loughborough Leicestershire, LE11 5TW).

A response and information we hold will be provided within one month of SAR receipt.

If requested via email then information will be provided in a password protected word document (.doc) or if requested via post then a response will be provided in written format (unless requested in an alternative format).

What we use your information for

We will use your information to provide you responses (or to facilitate responses) to your requests. In addition, this may involve updates on our activities, events or provision of products and other services from PermaRock Products Ltd.

With whom we may share your data

We may share your information with selected third parties including:-

  • analytics and search engine providers that assist us in the improvement and optimisation of our site;
  • our network of registered installers (information will only be shared with prior consent)

We will disclose your information in order to comply with any legal obligation or in order to enforce or apply our website terms and conditions or to protect the rights, property or security of others. This includes exchanging information with other companies and organisations for the purpose of fraud protection.

From time to time we may work with external partners to undertake marketing activities. In these instances we will only share your information with these partners if you have given us permission to share your information with them at the time of the data capture.

Your rights

You have the right to ask us not to use your data for marketing purposes. We may periodically send you marketing emails only if you have given your consent using one of our online forms or, for example, if you have become a registered member or subscriber. If you no longer wish to receive marketing emails from us you can unsubscribe by clicking on the relevant link in the footer of the email or alternatively you can contact our Marketing team via email at  When marketing emails are sent to you, we may place a small graphic in the footer of your email.

If you withdraw your consent, we will cease to process your personal data, unless and to the extent the continued processing or storage is permitted or required according to the applicable personal data legislation or other applicable laws and regulations.

Please note that the withdrawal of your consent will not affect the lawfulness of processing conducted prior to the withdrawal. Further, as a consequence of your withdrawal of your consent, we may not be able to satisfy your requests or provide you with our services.

Where we store your personal data

Information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Links to other websites, etc.

Our website may contain links to other websites or to integrated sites. We are not responsible for the contents of the websites of other companies (third-party websites) or for the practices of such companies regarding the collection of personal data. When you visit third-party websites, you should read the owners' policies on the protection of personal data and other relevant policies.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.