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Design, Technical & On-Site Support

One of the most valuable benefits to specifying a PermaRock system is the knowledge that there is an extensive level of support provided alongside our products.

With over 30 years’ experience in the construction industry, PermaRock will pro-actively engage in discussions on the development of façades with the project design and construction teams and is able to offer significant technical support and advice on design, thermal, fire and aesthetic qualities to help ensure the finish and performance achieved by the specified system are of the highest standard.

Support Includes:

  • System design considerations
  • Insulation, finish, colour & texture guidance
  • Representative and calibrated pull-out tests for system mechanical fixings
  • Thermal calculations (Pre and post U-value & condensation risk analysis)request a U-value calculation
  • Standard & bespoke detail drawings (CAD) - download here
  • BIM Objects (IFC/Revit)  - download here
  • Tailored project specification(s) & method statement(s) - find out more
  • System and colour samples - use our colour and sample selector to view our range of renders and finishes and to order samples.
  • Training for Registered Installers?
  • Availability of local or on-site training for installer(s) and other stakeholders (i.e. client team)
  • On-site technical support and monitoring - find out more 
  • Aftercare advice and support

Further detailed information on our support services can be found in our Design & Technical Support section.

Seminars

To find out more about the technical aspects of PermaRock’s range of external wall insulation and render systems - we have presentations tailored towards both new buildings and existing buildings (refurbishment) sectors and can also produce bespoke presentations to your specific scheme requirements.

Find our more and book a seminar.

Registered Installers & On-Site Technical Support

Installation of PermaRock systems is undertaken by our nationwide network of trained and registered installer contractors.

Approved installers receive regular training updates and are kept abreast of the latest innovations and product developments via PermaRock technical bulletins. The performance of the installers is constantly monitored to ensure continuing high levels of quality and performance.

PermaRock operate an Identity Card system for trained external wall insulation site operatives. The cards are monitored and checked by System Technicians during routine site visits to ensure system installation is undertaken by competent personnel and that quality standards are maintained.

PermaRock approved installers operate in all areas of the UK and we can provide details, on a project-by-project basis, of approved installers capable of carrying out the installation of any PermaRock system based on project size, location and programme requirements.

Guarantees

Our track record is second to none, with our external wall insulation and render systems installed in some of the most exposed locations in the UK. However, for added peace of mind, PermaRock can provide a 10 year materials guarantee on every project. 

We can also offer an added level of assurance to our clients through the PermaGuard® Insurance-Backed Guarantee or Latent Defects Insurances for a small one-off premium.

The PermaGuard® Guarantee is available for terms up to 10 years. In the unlikely event of any issue arising, it covers defects which may result from the design, materials or installation of the external wall insulation or render system.

After Sales Service & Maintenance

The successful installation of a PermaRock system is not the end to PermaRock’s involvement with a project. PermaRock provides aftercare manuals for its systems, detailing how maintenance can be carried out for routine tasks such as cleaning, minor repairs, modifying or adding new fixtures and fittings.

PermaRock Technical and Sales representatives are always available to discuss any aspect of a scheme, providing you with the necessary support on existing projects or for when you wish to move on to your next PermaRock scheme - for support please call 01509 262924 or email sales@permarock.com.

PermaRock is able to offer significant technical support and advice on design, thermal and aesthetic qualities to ensure the finish and performance achieved by the specified system are of the highest standard.

Also In This Section

Why External Wall Insulation System?

The use of a PermaRock external wall insulation system will provide key benefits to a building designer when specifying our products, including how systems can contribute to achieving low air permeability of the building envelope, limiting thermal...
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Colour & Sample Selector

Use our innovative and easy-to-use colour and sample selector to view, choose and finalise your colour selections. You can view our entire range of decorative renders and finishes and ordering samples couldn't be easier.
LEARN MORE
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